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FAQ

  • What types of insurers does Facio serve?
    Facio is purpose-built for Property & Casualty MGAs, Lloyd’s Coverholders, and other delegated-authority underwriters that need fast product launches, rock-solid compliance, and cloud-native scale.
  • How is Facio priced?
    Simple per-user, per-month fees: Basic ($25), Standard ($45), and Premium ($65). No hidden setup charges—just add users, choose a plan, and go live.
  • Is Facio Lloyd’s-compliant out of the box?
    Yes. Bordereaux formats, authority thresholds, audit trails, and digital policy numbering all map directly to Lloyd’s Delegated Authority requirements.
  • How is my data secured?
    Facio runs on Azure with end-to-end encryption, MFA, role-based access controls, and a 99.9 % uptime SLA. All events are time-stamped for full regulatory auditability.
  • Can I build or tweak products without developers?
    Absolutely. The low-code Product Builder lets underwriting teams configure rating matrices, clauses, COIs, and wording in minutes—no coding, no release cycle.
  • How does the Target-Based Rating Engine work?
    Enter your desired portfolio loss ratio; Facio’s browser-native engine recalculates premiums in real time to meet that profitability goal across layers and territories.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • What payment methods does the Billing Center support?
    ACH, credit/debit cards, split payments, and installment schedules. Premium posts to the ledger instantly after a policy is bound.
  • Does Facio integrate with other systems?
    Yes. A REST/JSON API suite plus webhooks connect Facio to accounting, claims, data-enrichment, and analytics platforms without vendor lock-in.
  • How long does implementation take?
    Most MGAs launch a first product in under 60 days—including data migration, workflow configuration, and user training—thanks to Facio’s cloud-native architecture.
  • Is customer self-service included?
    Every plan comes with a branded portal where clients can download policies and COIs; Premium adds 24/7 AI chat support for instant answers and document uploads.
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