Facio FAQ
MGA software questions, answered.
Practical answers for MGAs and Lloyd's coverholders evaluating policy administration, delegated-authority controls, reporting, implementation, and cost.
General
What types of insurers does Facio serve?
Facio is purpose-built for Property & Casualty MGAs, Lloyd's Coverholders, and other delegated-authority underwriters that need fast product launches, rock-solid compliance, and cloud-native scale.
What should an MGA policy administration system include?
An MGA policy administration system should connect product configuration, rating, underwriting and referrals, quote-to-bind, policy servicing, documents, premium and claims transactions, integrations, and carrier reporting. It should preserve version history and authority evidence across the full policy lifecycle.
How should you choose software for an MGA?
Start with your operating model, binders, products, territories, channels, delegated authorities, and reporting obligations. Then run a representative risk through the complete lifecycle and test product change, referrals, bordereaux, integrations, migration, governance, and three-year operating cost.
What is a coverholder management platform?
A coverholder management platform turns binder and delegated-authority requirements into operating workflows. It should control eligibility, authority, referrals, policy transactions, premium and claims records, bordereaux, reconciliation, permissions, and audit evidence.
Which Facio plan should you choose?
Choose Basic, Standard, or Premium. Compare the features, pick the fit for your workflow, and scale as your operation grows. Book a demo to see which plan works best for you.
Is Facio Lloyd's-compliant out of the box?
Yes. Bordereaux formats, authority thresholds, audit trails, and digital policy numbering all map directly to Lloyd's Delegated Authority requirements.
How does Facio protect your data and audit trail?
Your data stays protected with encryption, multi-factor authentication, role-based access, and time-stamped events. You get secure access and audit-ready records.
Setting Up Facio
Can you update products without developers?
Yes. Use the low-code Product Builder to adjust rating, clauses, COIs, and wording yourself—fast, flexible, and code-free.
How does the Target-Based Rating Engine work?
Enter your desired portfolio loss ratio; Facio's browser-native engine recalculates premiums in real time to meet that profitability goal across layers and territories.
What payment methods does the Billing Center support?
ACH, credit/debit cards, split payments, and installment schedules. Premium posts to the ledger instantly after a policy is bound.
Can you connect Facio to your existing stack?
Yes. You can connect Facio with REST/JSON APIs and webhooks. Link accounting, claims, enrichment, and analytics tools—fast, clean, and without vendor lock-in.
How quickly can you launch your first product with Facio?
Launch your first product in under 60 days with Facio. Experience fast data migration, smooth workflow setup, and complete user training—effortlessly.
What can your customers do in the portal?
Give your customers a branded portal to view policies, download COIs, and upload documents. Keep service moving without extra back-and-forth.
Reporting
Can Facio produce bordereaux and compliance reports quickly?
Yes. Build reports from live policy data, export the formats you need, and keep bordereaux aligned with delegated authority requirements. Less manual work. Faster submissions.
How does MGA software produce carrier reporting and bordereaux?
Well-designed MGA software generates carrier outputs from validated policy, premium, claims, and cash transactions. Each reported row should remain traceable to its source events, binder and carrier participation, reporting period, approval, and any later correction or resubmission.
Security & Compliance
Can Facio manage permissions, approvals, and audit trails in one workflow?
Yes. Set role-based access, route approvals, and track every change in a clear audit trail. Keep control tight, visibility high, and compliance ready.
AI Integration
What can Facio Agent Gateway do for AI assistants?
It lets AI assistants discover approved Facio services, configure workflows, and carry out governed actions through MCP. Use it to move faster without giving up oversight.
Implementation
How do you migrate policies and customer data into Facio?
Map the data, clean the records, then move in controlled stages. Facio supports structured imports, validation checks, and guided cutover, so you can switch with speed and keep control.
How much does MGA software cost?
Pricing may be based on users, policies, transactions, premium volume, modules, or a negotiated subscription. Compare the full three-year cost, including licences, implementation, data migration, integrations, environments, reporting, support, product changes, and internal operating effort.
